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Refund policy
DRIP LUXX – RETURN & REFUND POLICY
Returns & Refunds
At Drip Luxx, customer satisfaction is important to us.
If there is an issue with your order, we are here to help.
Eligible Return Cases
We accept returns or replacements in the following situations:
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Item arrives damaged
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Wrong item received
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Product has a manufacturing defect
To request assistance, please contact us within 48 hours of delivery with clear photos or videos of the issue.
Non-Returnable Situations
For hygiene and inventory reasons, we currently do not accept returns for:
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Incorrect size selection
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Change of mind
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Normal wear or misuse
Please review our sizing information carefully before placing your order.
Resolution Options
If your request is approved, we may provide one of the following:
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Replacement item
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Store credit
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Partial or full refund (depending on the situation)
Our support team will review each case individually to ensure a fair resolution.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this timeframe, orders are automatically processed and prepared for shipment.
Shipping Information
Estimated delivery times are displayed at checkout and may vary depending on destination and carrier conditions.
Customers are responsible for entering the correct shipping address during checkout.
Drip Luxx is not responsible for delays caused by:
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Customs processing
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Carrier issues
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Incorrect shipping information provided by the customer
Secure Payments
All payments on Drip Luxx are processed through secure encrypted payment gateways to ensure customer protection and transaction safety.
Need Help?
Our support team is available to assist you with any questions regarding your order.
Thank you for shopping with Drip Luxx.
